- “It's the ride you can't refuse.”
- ―Mr. Big, The Official Zootopia Handbook
Role in the Film
Judy Hopps first hears about Tundratown Limo Service when she and Nick Wilde visit the DMV. After about eight hours of haggling with Flash Slothmore, Judy learns that the car that Mr. Otterton got into after leaving the Mystic Springs Oasis is registered there.
When Judy and Nick arrive, the lot is closed on account of it being nighttime and Judy doesn't have a warrant to get in. After tricking Nick into helping them both get inside, Judy locates the car that Otterton rode in. They climb inside and learn that Otterton was indeed there due to the claw marks all over the seats, but he had been attacked (or so they thought).
Nick then realizes - after discovering polar bear fur, rat pack music, and a fancy glass cup - that the car belongs to Mr. Big - 'the most feared crime boss in Tundratown'. Nick tries to get Judy leave with him, but are halted by Kevin and Raymond, who take them to Mr. Big himself.